FAQs

IS THERE A MINIMUM ORDER SIZE?

There is no minimum order size. However, there is a minimum order for delivery to certain zip codes (call for more information). 

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WHAT ARE OUR RENTAL RATES

We consider a rental period to be 3 days (delivery the day before the event, the event day and pickup the day after). We don’t count Sundays as part of the rental period since we’re closed on Sundays). 

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Do You Deliver?

Yes. We do offer delivery. Delivery rates range from $150 to $500 depending on distance. 

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HOW SOON DO I NEED TO MAKE A RESERVATION?

The sooner the better. For tents and larger scale events you should make a reservation at least one to two months in advance.

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DO I HAVE TO WASH THE LINENS?

No. Just shake them off and put them in the provided laundry bag. Linens that are returned wet, will mildew and a replacement fee may apply.

DO YOU HAVE AN EMERGENCY NUMBER?

Yes. We can be reached at 847-975-1348

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WHAT IS YOUR CANCELLATION POLICY?

If cancellation occurs 30-days prior to the event, you will get a full refund. Less than 30-days, there is a 30% cancellation fee. All orders cancelled within 24-hours of day of delivery will be subject to a 50% cancellation fee. If a cancellation occurs after the rentals have been delivered to the event location, the full rental charge will apply.